Help
Frequently asked questions
Quick answers for customers and channel partners. Still stuck? Contact us.
Who can buy at retailer or distributor prices?+
Approved retailers and distributors unlock tier pricing and MOQ after admin review of GSTIN and business details.
How long does approval take?+
Most applications are reviewed within 1–2 business days. You’ll see status on your account page.
What payment methods are supported?+
Razorpay (UPI/cards/netbanking) and Cash on Delivery for eligible orders under ₹50,000.
How is delivery calculated?+
Delivery fees follow admin rules: flat rate, pincode zones, or distance-based pricing, with free delivery above configured thresholds.
Can I download invoices?+
Yes — GST-ready PDF invoices are available from your account and order confirmation pages.
How do I track my order?+
Use the tracking link on your account or order confirmation. Status updates live as we fulfill your order.
Do you accept returns?+
Unopened devices may be returned within 7 days subject to inspection. Contact support to start a return.
How do coupons work?+
Enter a valid code on cart or checkout. Discounts apply when min order value and usage limits are met.